Help & Support

Start or continue a session

Choose 5, 10 or 15 minutes on Today. Session length is an estimate; exercise timing and your pace can vary. Follow each exercise’s guide. Completed practice can adjust future difficulty locally.

Completed exercises remain saved. If you interrupt an exercise, that attempt restarts when you continue; an unfinished attempt is not saved as a completed score. Journey displays daily active training time, not a clinical assessment.

Subscriptions and free trials

The introductory exercises do not charge you. A subscription starts only after you confirm with Apple. Check the total price, period and any eligible trial in the Apple purchase sheet. Annual billing is a single annual charge; a monthly equivalent is only a comparison.

Cancel renewal at least 24 hours before the next charge or trial end in iOS Settings → your name → Subscriptions → Mindaily. Deleting the app does not cancel. Apple may end free-trial access immediately on cancellation. Request refunds at reportaproblem.apple.com; approval depends on Apple and applicable law.

Paid but still locked?

Confirm that you are signed in to the Apple Account used to purchase, have an internet connection, and use Restore Purchases on the purchase or membership screen. Check subscription status in iOS Settings. Pending approval, an expired subscription or a refund may explain unavailable access. Avoid buying again just to troubleshoot; contact us if the issue remains.

Move or restore your history

Go to You → Privacy & data → Export Backup. Keep the file private: it is readable JSON and may contain your profile email. On the destination device, choose Restore Backup and review the preview before confirming replacement.

Only the portable profile, daily Journey totals, guide progress and selected preferences transfer. Detailed scores, planning state and Apple subscription rights do not. Finish the active session first. Undo Last Restore uses the previous local recovery copy; a later restore replaces that copy.

Delete data or protect a shared device

You → Privacy & data → Clear local data removes profile, training history, guide progress, selected preferences and restore recovery. Use Diagnostics → Clear diagnostics separately. Delete the app instead of offloading it to remove remaining app data.

Also remove exported files, shared copies and device backups where needed. These controls do not delete support emails or cancel subscriptions. Email us to request deletion of information we hold.

Reminders and permissions

Turn reminders on or off in the app. If a reminder is missing, check iOS Settings → Notifications → Mindaily, Focus settings and Scheduled Summary. A local notification does not require a Mindaily server. Turning reminders off does not change your subscription.

Comfort and accessibility

Mindaily follows supported iOS text-size and reduced-motion settings. Some visual/spatial exercises may not work fully with VoiceOver. Use the available accessibility training mode and review each exercise guide; we do not claim every exercise is accessible to every user. Stop if you feel discomfort.

Contact support or make a privacy request

Email hello.fixmind@outlook.com, or use You → Help & feedback → Email support. Include the exercise name, app/iOS version, what you expected and what happened. Share a screenshot only after removing personal details. Do not send passwords, verification codes, full card details or health records.

Include diagnostics is off by default. Enable it only if you want technical reports attached; review the draft before sending. The email and attachment will be associated with your sender address. If Mail is unavailable, copy the support address and use another email app. For privacy requests, state what you want us to access, correct or delete; local-only data is managed on your device.

If a young user cannot independently consent to sharing personal information under local law, a parent or guardian should contact support on their behalf. Do not include identity documents, school details or other unnecessary information about a child.

Support is handled by the developer in China. Only the developer can access the support mailbox. Ordinary support correspondence is kept for one year; see the Privacy Policy for deletion requests and limited exceptions.